Front Desk Guest Services Representative - Resort & Casino

Treasure Island Resort & Casino is seeking a Guest Experience Representative to create welcoming, memorable visits for every guest. In this fast-paced role, you'll greet and assist guests, handle check-ins, answer questions, resolve concerns, and promote resort amenities, gaming, and events. You'll process transactions accurately, maintain a clean, organized work area, and follow tribal and property policies. Working closely with a supportive team, you'll embody our guest-first, respectful culture while ensuring every interaction reflects our commitment to service excellence and community.

Responsibilities

• Warmly greet guests and provide prompt, friendly assistance throughout their visit
• Handle check-ins, inquiries, and complaints, ensuring timely, courteous resolution
• Process payments, comps, and promotions accurately using POS and reservation systems
• Promote resort amenities, gaming, events, and dining to enhance guest stays
• Maintain a clean, organized, and welcoming front-of-house or lobby environment
• Follow tribal, property, and security policies, including ID verification and privacy
• Communicate clearly with guests, teammates, and other departments to coordinate service
• Support special events and high-volume periods with efficient, professional service
• Document guest feedback and escalate issues when needed
• Uphold Treasure Island's guest-first, respectful culture in every interaction

Required Skills

• Customer service
• Point-of-sale (POS) systems
• Cash handling
• Reservation systems
• Conflict resolution
• Verbal communication
• Written communication
• Time management
• Upselling techniques
• Basic computer skills