Job Description
Treasure Island Resort & Casino is seeking a welcoming, guest-focused Casino Guest Services team member for its entertainment destination in Welch, Minnesota. Help create memorable visits by greeting guests, answering questions, sharing information about casino and resort offerings, and directing visitors to the right services. Resolve concerns with care, communicate clearly, and collaborate with colleagues across gaming, dining, hotel, and entertainment operations. The ideal candidate is dependable, attentive, and comfortable in a fast-paced hospitality environment. Customer service or hospitality experience is preferred; a high school diploma or equivalent is recommended. Join a supportive, team-oriented workplace rooted in respect, tribal values, and service excellence, with opportunities to learn and grow.
Responsibilities
- Welcome guests and provide courteous, attentive service.
- Answer questions about casino, hotel, dining, and resort services.
- Direct guests to appropriate facilities, activities, and team members.
- Listen to and resolve guest concerns, escalating issues when needed.
- Communicate guest needs clearly and coordinate with colleagues.
- Support a clean, organized, and welcoming guest-service area.
Required Skills
- Guest service
- Customer service
- Verbal communication
- Active listening
- Problem-solving
- Conflict resolution
- Cash handling
- Point-of-sale systems
- Attention to detail
- Teamwork