Customer Program Manager

Saab is seeking a Customer Program Manager to lead complex customer programs in our manufacturing environment. In this role, you will serve as the primary customer liaison, owning program scope, schedule, budget, and quality from kickoff through delivery. You will coordinate engineering, production, supply chain, and quality teams to meet contractual milestones and resolve issues quickly. Responsibilities include managing program plans and risks, driving continuous improvement, analyzing performance metrics, and ensuring exceptional customer satisfaction while supporting Saab's mission-critical defense and security solutions.

Responsibilities

• Serve as primary point of contact for key customers, ensuring high satisfaction and clear communication
• Own program scope, schedule, budget, and quality from initiation through delivery
• Develop and maintain integrated program plans, schedules, and performance metrics
• Coordinate engineering, manufacturing, supply chain, and quality teams to meet milestones
• Monitor costs, manage changes, and report status to internal leadership and customers
• Identify and mitigate program risks and issues, driving timely resolutions
• Ensure compliance with contracts, technical requirements, and industry standards
• Drive continuous improvement in delivery, quality, and customer experience
• Prepare and lead customer reviews and internal program reviews
• Support strategic growth opportunities by understanding customer needs and feedback

Required Skills

• Program management
• Manufacturing operations knowledge
• Customer relationship management
• Project scheduling (MS Project or similar)
• Budgeting and cost control
• Risk management
• Data analysis and reporting
• Contract and requirements management
• Cross-functional team leadership
• Defense/aerospace industry knowledge