Assistant Customer Representative

TSG - The Sheridan Group seeks an Assistant Customer Representative to support strategic communications and public affairs campaigns for corporate, nonprofit, and association clients. In this role, you'll assist senior staff with research, drafting briefs and client updates, coordinating meetings, tracking media and policy developments, and maintaining project timelines. You'll join a collaborative, high-performance team working at the intersection of policy, politics, and media, gaining hands-on experience in advocacy, stakeholder engagement, and integrated communications.

Responsibilities

• Support client account teams in planning and executing public affairs and advocacy campaigns
• Coordinate day-to-day client communications, meeting logistics, and follow-ups
• Conduct research on policy issues, stakeholders, and media landscapes
• Draft and edit memos, briefing materials, presentations, and client updates
• Monitor news, legislation, and digital channels for client-relevant developments
• Maintain organized project trackers, contact lists, and timelines
• Assist with media and stakeholder outreach, list building, and engagement reports
• Collaborate with senior staff to develop strategic communications recommendations
• Help measure campaign performance and prepare results reports
• Contribute to a collaborative, high-performance, client-focused team culture

Required Skills

• Client communication
• Public affairs support
• Policy and legislative research
• Media and news monitoring
• Writing and editing
• Presentation development
• Project coordination
• Stakeholder and contact management
• Campaign performance tracking
• Digital and social media familiarity