Customer Service Assistant

TSG - The Sheridan Group seeks a Customer Service Assistant to support client-facing work for a boutique strategic communications and public affairs firm in Washington, DC. In this role, you'll be a primary point of contact for client inquiries, track requests, and ensure timely, accurate follow-up. You'll manage calendars, coordinate meetings, maintain CRM records, and prepare agendas, call notes, and basic reports. Working closely with senior consultants, you'll help keep advocacy and communications projects on schedule while gaining exposure to policy, media, and public affairs campaigns.

Responsibilities

• Serve as first point of contact for client inquiries via phone, email, and online platforms
• Track, route, and resolve client requests in coordination with account teams
• Maintain accurate records, contact lists, and project status updates in CRM and project tools
• Support preparation of client reports, meeting agendas, and follow-up communications
• Monitor campaign timelines and flag issues or delays to senior team members
• Assist with scheduling, calendar coordination, and logistics for client meetings and calls
• Prepare and proofread basic correspondence, summaries, and call notes
• Gather information from internal teams to provide timely, accurate responses to clients

Required Skills

• Customer relationship management
• CRM and database management
• Professional email and phone communication
• Meeting and calendar coordination
• Document preparation and formatting
• Basic reporting and status tracking
• Microsoft Office or Google Workspace
• Ticketing or help desk tools
• Time management and prioritization
• Basic research and information gathering