Security Operations Center Supervisor

Securitas seeks an RSOC Supervisor to lead a team of monitoring operators providing real-time security oversight for client sites. In this role, you will supervise live video, alarms, and access control events, assess and triage incidents, and coordinate responses with field officers, clients, and emergency services. You will ensure accurate documentation, compliance with policies, and high-quality service delivery. Responsibilities include coaching and scheduling staff, optimizing RSOC workflows, and supporting training and development in a mission-driven, safety-focused environment with career growth opportunities.

Responsibilities

• Lead and supervise RSOC operators monitoring multiple client sites
• Oversee real-time surveillance, alarms, and incident detection
• Triage and escalate security events per established protocols
• Coordinate response with field security, clients, and emergency services
• Review incident reports, logs, and video for accuracy and completeness
• Ensure compliance with Securitas and client security procedures
• Train, coach, and schedule RSOC staff for 24/7 coverage
• Use security software, access control, and video systems effectively
• Communicate clearly with clients and internal stakeholders
• Support continuous improvement of RSOC processes and performance

Required Skills

• Security operations monitoring
• Incident response and escalation
• CCTV and video management systems
• Access control systems
• Alarm monitoring platforms
• Incident and activity reporting software
• Team leadership and supervision
• Crisis communication
• Shift scheduling and workforce coordination
• Customer service and client communication