Entry-Level Student Support Representative

Year Up is seeking an Entry Level Customer Success Specialist to join our dedicated Customer Service & Support team. This role is ideal for individuals passionate about fostering inclusive learning environments and enriching the educational experience of a diverse student body. As a cornerstone of our nonprofit mission, the Customer Success Specialist will be instrumental in bridging the gap between students and the transformative educational programs that Year Up offers. By providing exceptional support and guidance, you will help students navigate their academic and career pathways effectively.

Responsibilities

• Provide frontline support to students, addressing their inquiries and concerns through multiple channels such as phone, email, and chat.
• Guide students through the enrollment process, helping them understand the academic offerings and resources available.
• Participate in the creation and maintenance of FAQs and other support documentation.
• Work closely with academic and internship departments to ensure student issues are resolved promptly.
• Monitor student feedback to help improve the educational experience, suggesting improvements to programs and services.
• Assist in developing and conducting satisfaction surveys to gather detailed feedback from students.
• Collaborate with various departments to facilitate a cohesive support environment and continuous program improvement.

Required Skills

• Strong interpersonal and communication skills
• Efficient problem-solving and troubleshooting abilities
• Experience with CRM software
• Ability to work effectively in a team
• High level of empathy and customer service orientation