Customer Service Representative - Call Center

Concentrix is hiring a Customer Service Associate to support leading global brands in the professional, scientific, and technical services sector. In this role, you will handle inbound customer inquiries via phone, chat, and email, resolve issues, process requests, and document interactions using CRM tools. You'll troubleshoot basic technical and account concerns, follow defined workflows, and meet quality, accuracy, and productivity targets. Working within a collaborative, inclusive team, you'll receive training, ongoing coaching, and opportunities to grow into advanced CX, analytics, or client management roles.

Responsibilities

• Respond to customer inquiries via phone, chat, and email with professionalism and empathy
• Resolve account, service, and basic technical issues using established procedures and knowledge bases
• Document interactions accurately in CRM and ticketing systems
• Meet or exceed targets for quality, first-contact resolution, and productivity
• Follow security, compliance, and data privacy guidelines in all customer interactions
• Collaborate with team members and supervisors to share feedback and improve processes
• Escalate complex or unresolved issues to appropriate teams with clear documentation
• Participate in training, coaching, and continuous learning to enhance product and process knowledge

Required Skills

• Customer support
• Call center operations
• CRM systems
• Ticketing tools
• Data entry
• Written communication
• Verbal communication
• Troubleshooting
• Multitasking
• Basic analytics/reporting