Parking Operations Assistant Manager - Airport Parking

The Parking Spot is seeking an Assistant Manager to support daily operations at our near-airport parking facility. This role helps lead a team of attendants and drivers, ensuring safe, efficient, and guest-focused service. Responsibilities include supporting scheduling, training, and performance, monitoring shuttle and lot operations, resolving customer issues, and overseeing cash handling and reporting. The Assistant Manager works closely with the General Manager to uphold hospitality standards, maintain a clean and secure facility, and drive service and operational improvements in a fast-paced, travel-focused environment.

Responsibilities

• Support day-to-day operations of the airport parking facility
• Supervise, coach, and schedule attendants and drivers
• Ensure safe, efficient shuttle and lot operations
• Deliver and uphold high standards of guest service
• Resolve customer complaints and service issues promptly
• Oversee cash handling, deposits, and basic reporting
• Monitor facility cleanliness, security, and equipment status
• Assist with training new team members and reinforcing procedures
• Support compliance with safety and operational policies
• Partner with the General Manager on process and service improvements

Required Skills

• Operations management
• Staff scheduling
• Customer service
• Conflict resolution
• Cash handling and reconciliation
• Safety and compliance procedures
• Shuttle and lot logistics coordination
• Performance reporting
• Basic MS Office or POS systems
• Training and coaching frontline staff