CUSTOMER SERVICE REPRESENTATIVE

LoanMax Title Loans is seeking a Customer Service Representative to deliver fast, accurate, and compliant support to customers seeking short-term, vehicle title-secured loans. In this fast-paced, sales-driven role, you'll answer inquiries, process applications, explain loan terms, and set up payments while meeting performance targets. You will work with a diverse customer base, ensuring clear communication, regulatory compliance, and accurate documentation. This position offers hands-on experience in consumer finance, customer service, sales, and relationship management within a highly regulated financial services environment.

Responsibilities

• Handle inbound and outbound customer calls regarding vehicle title-secured loans
• Explain loan terms, payment options, and account status clearly and accurately
• Process applications, verify customer information, and complete required documentation
• Collect payments, set up payment arrangements, and follow up on past due accounts
• Ensure all interactions comply with company policies and state/federal lending regulations
• Identify customer needs and recommend appropriate loan products and services
• Meet or exceed performance targets related to sales, service quality, and compliance
• Maintain detailed, accurate customer records in company systems
• Collaborate with team members and management to improve customer experience
• Support branch operations as needed in a fast-paced, customer-focused environment

Required Skills

• Customer service in financial services or retail
• Call handling and phone etiquette
• Sales and cross-selling of financial products
• Data entry and CRM or loan management systems
• Cash handling and payment processing
• Knowledge of basic lending concepts and terminology
• Regulatory awareness (consumer finance, collections)
• Written and verbal communication
• Problem-solving and de-escalation
• Time management and multitasking in fast-paced settings