Client Support Customer Service Representative - Financial Services

Fidelity Investments seeks a Client Support Associate to deliver exceptional service to retail and workplace investing clients. In this role, you will respond to inquiries via phone and digital channels, resolve account and transaction issues, and educate clients on Fidelity's investment, retirement, and brokerage products. You will use our technology platforms to process requests accurately, escalate complex situations, and partner with advisors and specialists. Ideal candidates are detail-oriented, client-focused communicators eager to learn, gain licenses, and grow a long-term career in financial services.

Responsibilities

• Respond to client inquiries via phone, chat, and email regarding accounts, transactions, and products
• Research and resolve account issues, ensuring accurate and timely processing
• Educate clients on Fidelity's investment, retirement, and brokerage offerings
• Use internal technology platforms and CRM systems to document interactions
• Follow regulatory, privacy, and security policies in all client interactions
• Collaborate with advisors, operations, and specialists to resolve complex cases
• Identify opportunities to deepen client relationships and improve satisfaction
• Participate in ongoing training, licensing, and skill development

Required Skills

• Customer service
• Call center support or client-facing support
• Investment and brokerage basics
• Retirement products knowledge (401k, IRA)
• Account servicing and transaction processing
• Financial systems/CRM platforms
• KYC and basic compliance awareness
• Written and verbal communication
• Problem solving and de-escalation
• Time management and multitasking