Client Service Representative

Canon U.S.A. is seeking a Client Service Representative - Device Maintenance to support customers using our industry-leading imaging and printing solutions. In this role, you will respond to client inquiries, troubleshoot device maintenance issues, and coordinate service activities to maximize uptime and satisfaction. You'll document cases, collaborate with technicians and internal teams, and educate customers on best practices. At Canon, you'll join a culture grounded in innovation, integrity, and Kyosei, with opportunities for development, strong benefits, and meaningful community impact.

Responsibilities

• Provide responsive phone and email support to clients for Canon devices, focusing on maintenance and basic troubleshooting
• Log, track, and update service tickets in Canon's systems, ensuring accurate documentation of issues and resolutions
• Guide customers through device setup, configuration, and routine maintenance procedures
• Coordinate with field technicians and internal teams to schedule service visits and escalate complex technical issues
• Monitor device performance metrics and service history to identify recurring problems and recommend preventive actions
• Educate customers on best practices to optimize uptime and extend equipment life
• Support warranty and service contract inquiries, verifying coverage and explaining available service options
• Follow Canon U.
• S.
• A. policies to meet service-level targets and quality standards
• Contribute feedback to improve support processes, knowledge base articles, and customer resources
• Participate in ongoing training on Canon products, maintenance tools, and customer service practices

Required Skills

• Customer support
• Technical troubleshooting
• Printer and copier maintenance basics
• Ticketing and CRM systems
• Call handling and phone etiquette
• Email and written communication
• Documentation and reporting
• Warranty and service contract knowledge
• Time management and prioritization
• Cross-functional coordination