Restaurant Guest Service Associate - Hospitality

Join Marriott as a Guest Service Support Expert in our Food & Beverage Operations team. In this hospitality-focused role, you'll warmly welcome guests, support restaurant and bar service, handle orders and payments, and ensure accurate, timely delivery of food and beverages. You'll collaborate closely with servers, kitchen, and front office teams to resolve guest requests and issues, maintain cleanliness and presentation standards, and uphold brand service guidelines. Marriott's people-first culture offers training, growth opportunities, travel discounts, and a chance to create memorable experiences for guests from around the world.

Responsibilities

• Warmly welcome and assist guests in Food & Beverage outlets
• Accurately take, input, and coordinate food and beverage orders using POS systems
• Support servers and bartenders with order delivery, table setup, and clearing
• Handle payments, verify room charges, and follow cash-handling procedures
• Respond promptly to guest requests, questions, and service issues
• Coordinate with kitchen and bar teams to ensure timely, accurate service
• Maintain cleanliness, organization, and presentation standards in service areas
• Follow food safety, sanitation, and brand service guidelines
• Assist with seating, waitlists, and basic reservations as needed
• Promote Marriott offerings, loyalty programs, and special menus to enhance guest experience

Required Skills

• Point of Sale (POS) systems
• Cash handling and payment processing
• Food and beverage service procedures
• Order taking and coordination
• Knowledge of hospitality service standards
• Basic food safety and sanitation
• Reservation and seating systems
• Communication and customer service
• Conflict resolution and de-escalation
• Time management and multitasking