Commercial Execution Manager, CRM Cardiac Rhythm Management

Abbott Laboratories seeks a Commercial Execution Manager for its Cardiac Rhythm Management (CRM) business. This role leads CRM strategy implementation, aligning sales, marketing, and analytics to drive commercial excellence. You will optimize CRM platforms, develop dashboards and KPIs, and enhance targeting, territory alignment, and sales enablement. Partner with cross-functional teams to translate data into actionable insights, support product launches, and ensure compliant use of customer and clinical data. Join an inclusive, mission-driven culture with strong development, global exposure, and competitive benefits improving cardiac care worldwide.

Responsibilities

• Lead commercial execution for the Cardiac Rhythm Management portfolio, aligning CRM initiatives with business strategy.
• Manage and optimize CRM platforms, workflows, and data quality to support sales and marketing teams.
• Develop and maintain dashboards, reports, and KPIs to track commercial performance and sales effectiveness.
• Drive segmentation, targeting, and territory optimization to improve customer engagement and growth.
• Partner with sales, marketing, medical, and finance to translate data insights into actionable field strategies.
• Support product launches and campaigns with CRM-enabled customer journeys and tracking.
• Ensure compliant handling of customer and clinical data in line with healthcare regulations and company policies.
• Lead cross-functional projects to enhance commercial processes, tools, and best practices.
• Train and support field and marketing teams on CRM usage, analytics tools, and performance dashboards.
• Continuously identify opportunities to improve commercial effectiveness and contribute to strategic planning.

Required Skills

• CRM strategy and administration (e.g., Salesforce)
• Commercial analytics and reporting
• Data visualization and dashboarding
• Sales enablement tools and processes
• Market segmentation and targeting
• Project and program management
• KPI development and performance tracking
• Cross-functional stakeholder management
• Regulatory-compliant data handling (healthcare)
• Advanced Excel/SQL or BI tools