Security Services Customer Service Representative

Securitas is seeking a Customer Service professional to support our protective services operations. In this role, you will be a key point of contact for clients, visitors, and security teams, delivering prompt, professional assistance and clear communication. Responsibilities include handling inquiries, logging incidents, coordinating with on-site officers, and supporting safety and access procedures. You will uphold Securitas' values of integrity, vigilance, and helpfulness while working in a structured environment with training, certification paths, and opportunities for career growth in security services.

Responsibilities

• Serve as primary contact for client and visitor inquiries related to security services
• Respond promptly and professionally to calls, emails, and in-person requests
• Document incidents, service requests, and customer interactions accurately
• Coordinate with security officers and supervisors to resolve issues
• Monitor access control systems, alarms, or communication channels as assigned
• Provide clear information on procedures, site rules, and safety protocols
• Escalate urgent or complex matters following established protocols
• Support incident reporting, follow-up communication, and status updates
• Maintain a courteous, professional demeanor in all interactions
• Contribute to a culture of safety, integrity, and excellent service

Required Skills

• Customer service
• Call handling
• Incident documentation
• Access control familiarity
• Basic security procedures
• Conflict de-escalation
• Verbal communication
• Written communication
• Computer literacy
• Ticketing or CRM systems