Job Description
Integrity Staffing Solutions is seeking a Seasonal Tax Support Specialist to assist customers with tax-related questions and preparation support during the busy tax season. In this fast-paced, people-first role, you'll provide courteous, accurate service, listen carefully to customer needs, explain processes clearly, and help resolve routine issues. You'll document interactions, enter information accurately, and follow established procedures while protecting sensitive data. The ideal candidate is dependable, communicative, comfortable using computer systems, and able to adapt to changing customer needs. Customer service experience is helpful; tax knowledge is a plus. Join a collaborative team committed to respectful service and helping customers move forward with confidence.
Responsibilities
- Answer customer questions about tax preparation and related processes.
- Explain procedures clearly and provide courteous, accurate support.
- Listen to customer needs and resolve routine service issues.
- Record customer interactions and enter information accurately.
- Follow established workflows and protect confidential customer information.
- Adapt to seasonal demand and changing customer needs.
Required Skills
- Customer service
- Verbal communication
- Written communication
- Active listening
- Issue resolution
- Data entry
- Computer proficiency
- Attention to detail
- Time management
- Tax support