Guest Services Expert

Marriott is seeking a Guest Services Expert to deliver warm, efficient hospitality for business and leisure travelers. In this front-facing role, you'll welcome guests, manage check-in/check-out, handle reservations, and respond to questions and requests with professionalism and care. You will coordinate with housekeeping and other departments, resolve service issues, and promote hotel amenities and loyalty programs. Marriott offers training, growth opportunities, and a supportive culture focused on respect, teamwork, and service excellence across its global portfolio.

Responsibilities

• Welcome and check in guests, confirming reservations and room preferences
• Provide information on hotel amenities, local attractions, and transportation
• Handle guest requests, questions, and concerns promptly and professionally
• Process payments, room charges, and maintain accurate guest records
• Coordinate with housekeeping and maintenance to fulfill guest needs
• Resolve service issues and escalate complex problems to supervisors
• Promote loyalty programs, special offers, and hotel services
• Maintain a clean, organized, and professional front desk area
• Follow Marriott brand standards, safety, and security procedures
• Use property management systems and communication tools effectively

Required Skills

• Customer service
• Front desk operations
• Property management systems (PMS)
• Cash handling and payment processing
• Reservation management
• Conflict resolution
• Verbal communication
• Written communication
• Time management
• Sales and upselling