Hotel Front Desk Clerk

Treasure Island Resort & Casino is seeking a friendly Front Desk Clerk to welcome guests and support our guest-first culture. In this on-site role, you'll handle check-ins and check-outs, room and key assignments, payments, and guest inquiries using reservation and POS systems. You'll provide prompt, courteous service, answer phones, and coordinate with housekeeping and other departments to meet guest needs. Ideal candidates bring strong customer service skills, attention to detail, and comfort working in a fast-paced, 24/7 hospitality and casino environment with opportunities for training and growth.

Responsibilities

• Greet and assist guests with a friendly, professional demeanor
• Handle check-in, check-out, and room/key assignments
• Process payments, verify IDs, and manage cash or card transactions accurately
• Answer phones and respond to guest questions, requests, and concerns
• Coordinate with housekeeping and other departments to meet guest needs
• Maintain accurate records in reservation and POS systems
• Resolve basic guest issues or escalate to supervisors as needed
• Uphold guest-first service standards and resort policies
• Keep front desk area organized, clean, and presentable

Required Skills

• Customer service
• Front desk operations
• Point-of-sale (POS) systems
• Cash handling
• Reservation systems
• Telephone etiquette
• Data entry
• Conflict resolution
• Basic math skills
• Time management