Job Description
ADMINISTRATIVE ASSISTANT / OPERATIONS SUPPORT (FULL-TIME)
New Hope Behavioral Center, LLC
Location: Irvington, NJ (Onsite)
Schedule: Monday–Friday, 8:00 AM–4:00 PM
Salary: $36,500–$38,000 annually
ABOUT US
New Hope Behavioral Center, LLC is a New Jersey state-licensed Adult Mental Health Partial Care Program providing compassionate, individualized, and recovery-oriented services to adults living with mental illness.
We are seeking a dependable, organized, and proactive Administrative Assistant to support daily office operations, assist clinical and administrative staff, and serve as a key onsite administrative contact for our remote Executive Director.
The ideal candidate is a self-starter with strong organizational skills, attention to detail, excellent communication, and the ability to independently manage multiple responsibilities in a fast-paced behavioral health environment.
KEY RESPONSIBILITIES
- Manage daily front-office operations, including answering phones, greeting visitors, and responding to inquiries.
- Monitor emails, faxes, and communications, ensuring timely follow-up and distribution.
- Serve as an onsite administrative contact for the remote Executive Director while coordinating with onsite leadership.
- Maintain organized client records, electronic and paper filing systems, and administrative documentation.
- Coordinate client intakes, psychiatric appointments, and communication with hospitals, referral sources, and community providers.
- Assist with documentation needed for insurance authorizations, admissions, and ongoing reviews.
- Maintain client demographic information and assist with administrative tracking of prior authorizations.
- Monitor documentation requirements, identify missing paperwork, and prepare routine administrative reports.
- Support quality assurance activities, audits, and regulatory compliance preparation.
- Assist with transportation scheduling, documentation, and communication with client residences.
- Coordinate meetings, schedules, and general administrative needs.
- Occasionally assist with structured program activities or designated groups when appropriately qualified, approved, and permitted under applicable NJ Partial Care requirements.
- Perform other reasonable administrative and operational duties as assigned.
REQUIRED QUALIFICATIONS
- High school diploma or equivalent.
- Minimum 2–3 years of administrative or office support experience.
- Strong computer skills, including Microsoft Office, email, scanning, faxing, and database management.
- Excellent communication, organizational, and multitasking abilities.
- Ability to work independently, meet deadlines, and follow through on responsibilities.
- Professionalism, dependability, discretion, and the ability to maintain confidentiality.
- Comfort working in a program serving adults experiencing mental health challenges.
PREFERRED QUALIFICATIONS
- Previous administrative experience in healthcare, behavioral health, or social services.
- Clinical, direct-care, or program experience working with adults living with serious mental illness.
- Experience assisting with or facilitating structured psychoeducational, recreational, or life skills groups.
- Education or training in psychology, social work, human services, or a related field.
- Familiarity with Medicaid, insurance authorizations, clinical documentation, or quality assurance processes.
COMPENSATION & BENEFITS
- Salary: $36,500–$38,000 annually, based on qualifications and experience.
- Full-Time, Monday–Friday, 8:00 AM–4:00 PM.
- Onsite position in Irvington, NJ.
- $200 monthly health insurance supplement available if needed, subject to eligibility.
HOW TO APPLY
Interested candidates should email their resumes to with "Administrative Assistant / Operations Support" in the subject line.
New Hope Behavioral Center, LLC is an equal opportunity employer.