Job Description
Lifespace Communities is seeking a compassionate Life Plan Counselor to help older adults and their families explore senior living options. In this resident-first role, you will listen to prospective residents' needs, explain independent living and continuing care services, conduct tours and presentations, and guide families through the decision-making process. You will build trusting relationships, follow up on inquiries, maintain accurate prospect records, and collaborate with community teams to create a welcoming experience. Join a mission-driven nonprofit organization committed to enhancing seniors' quality of life through respectful service, teamwork, and continuous improvement. Bring strong communication and customer service skills and an interest in senior living; related sales or healthcare experience is valued.
Responsibilities
- Understand prospective residents' and families' needs and interests.
- Explain life plan community options, services, and levels of care.
- Conduct community tours and deliver presentations.
- Guide prospects through the evaluation and decision-making process.
- Respond to inquiries and maintain timely follow-up.
- Maintain accurate prospect and interaction records.
- Coordinate with community teams to provide a welcoming, consistent experience.
Required Skills
- Consultative sales
- Life plan community knowledge
- Senior living services knowledge
- Needs assessment
- Relationship building
- Resident and family communication
- Presentation skills
- Customer service
- CRM documentation
- Lead follow-up