Job Description
Why Work for Us?Partners In Care (PIC) is an independent 501(c)(3) nonprofit organization and the largest, oldest provider of home health, palliative care, and hospice services in Central Oregon. Serving Deschutes, Crook, and Jefferson counties, our dedicated team of over 200 employees and 200 volunteers delivers compassionate, patient-centered care across a 10,000-square-mile area. Additionally, Hospice House in Bend, Oregon, is a specialty hospital for inpatient hospice care, creating an oasis of tranquility and comfort for patients and their families. We prioritize excellence, empathy, and collaboration. We foster a culture of kindness, respect, and learning while valuing diversity and the well-being of our employees, volunteers, patients, and families.Position Title: Regional Client Relationship ManagerThe Regional Client Relationship Manager serves as the primary connection between Partners In Care (PIC) and our key referring partners throughout our service area. This role is responsible for developing and maintaining long-term relationships with physicians, healthcare facilities, and other clinical customers to ensure we are meeting their needs on every level. This role positively and professionally represents PIC, its programs, and clinical staff to contribute to PIC's reputation and market position. The position partners directly with PIC operational and clinical leadership to design and implement strategies to deliver friction-free service, expand market presence and make PIC the most trusted referral partner in home health and hospice. The role also serves to identify client-driven opportunities for PIC to provide clinical education or related programming and works with PIC clinical educators on program delivery. The manager will have direct supervision responsibilities for one or more associates.Essential Functions:Builds and sustains strong professional relationships with referring providers, including physicians, healthcare facilities, medical specialty groups and other clinical entitiesServes as the primary point of contact for referring offices and facilities, coordinating the resolution of issues, and ensuring the satisfaction of referral sourcesConducts face-to-face visits, phone calls, and presentations to communicate PIC's capabilities, services and specialty offeringsDevelops and executes outreach strategies to increase referral volumes, retain existing referral sources, and identify new opportunities to serve our regional partnersWorks with clients to identify any specific practical or didactic education needs, and/or opportunities topical programming that may assist our clients in the delivery of their services.Works with PIC clinical educators to coordinate educational program deliveryWorks closely with the PIC leadership team to discuss market trends, identify challenges, and implement solutions to streamline the referral processEngages with regional leadership to support the organization's goals and contributes to the overall growth strategyCollaborates with clinical, department, and service line leaders to address and resolve referring provider concernsGathers and shares market intelligence to inform planning and strategy developmentMaintains accurate call logs, visit notes, and referral dataDirects the staff assigned to specialty outreach, including veteransAssists in the preparation of referral trend reports, and presents findings during leadership meetingsEnsures compliance with company policies, confidentiality standards and all relevant regulationsServes as a PIC brand ambassador in the regionEducates PIC providers and leadership on collaborative outreach best practicesSpends majority of time traveling within the assigned territoryRely on experience and judgment to plan and accomplish goalsRegular and predictable attendance is an essential job functionPerforms other related duties as assignedPosition Qualifications: Education and Certification:Bachelor's degree in business, marketing, healthcare, or a related field requiredValid Oregon driver's license and ability to meet PIC's driving requirements.Experience and Skills:Minimum 3 years' experience in business development, medical sales, or physician relations roleSuccessful experience meeting performance goals/targetsExcellent communication, analytical and problem-solving skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacyAbility to work with complex information and present it in a clear, concise mannerStrong organizational skills, with the ability to manage multiple priorities and meet tight deadlinesValid driver's license and dependable vehicle for transportation and driving record acceptable insurance carrierAbility and willingness to travel as required to meet with providers in the designated territoryProficient with Microsoft Office Suite.Bilingual in Spanish and English a plus.Physical Requirements:Standing and walking, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech levelSitting, lifting/carrying/pushing or pulling 1-25 pounds.The safe use and operation of a motor vehicle.Must be able to wear appropriate personal protective equipment (PPE) as required to perform the job safely.Work Environment:Category 3 ? Position includes tasks that involve no exposure to blood, body fluids, tissues; would not be required to perform Category I tasks.Travel between Partners In Care locations and community partners as required.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.