Patient Operations Lead

We are seeking a highly organized and proactive Patient Operations Lead to guide patients through their treatment journey after they begin care with our practice.

This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and takes ownership of ensuring every patient experience runs smoothly from start to finish.

Responsibilities

• Coordinate patient schedules, including procedures, follow-ups, and treatment sessions
• Guide patients through timelines, next steps, and preparation requirements
• Ensure all necessary documentation and requirements are completed prior to treatment
• Communicate clearly with patients regarding appointments, instructions, and updates
• Collaborate with clinical and administrative teams to support a seamless experience
• Assist with tracking payments and ensuring accounts remain up to date
• Maintain an organized, efficient, and well-managed daily schedule

Qualifications

• 2+ years of experience in a medical, aesthetic, or high-touch customer coordination role required
• Associate’s or Bachelor’s degree preferred
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and timelines
• Professional, calm, and solutions-oriented mindset
• Comfortable working with systems and technology

What Sets You Apart

• Experience in a cosmetic or medical practice
• Ability to anticipate needs and follow through independently
• Strong sense of ownership and accountability
• Passion for delivering a high-quality patient experience

Estimated Salary Range: $25.00 – $35.00 per hour