Assistant Fitness Club General Manager

The Edge Fitness Clubs is seeking an Assistant General Manager to help lead daily club operations in a fast-paced, high-energy environment. You'll support the General Manager by overseeing staff, driving membership and personal training sales, and ensuring an exceptional member experience. Responsibilities include supervising front desk and fitness teams, managing schedules, monitoring cleanliness and safety, and resolving member concerns. You'll track key performance metrics, help control expenses, and lead by example on the floor, promoting a motivating, results-driven fitness culture with strong opportunities for growth.

Responsibilities

• Assist the General Manager in overseeing day-to-day club operations and member experience
• Support hiring, training, scheduling, and coaching of front-line and fitness staff
• Drive membership sales, personal training revenue, and retail performance to meet targets
• Monitor club cleanliness, safety, and equipment standards in line with brand expectations
• Resolve member concerns promptly and professionally to ensure high satisfaction and retention
• Track key performance metrics and assist with budgeting, payroll, and expense control
• Lead by example on the floor, modeling high-energy service and fitness-focused engagement
• Support execution of local marketing, outreach, and in-club events to grow membership

Required Skills

• Club operations management
• Staff scheduling
• Team leadership
• Sales management
• Customer service management
• Budgeting and cost control
• KPI tracking and reporting
• Member retention strategies
• Conflict resolution
• Health and safety compliance