Behavioral Health Client Services Coordinator

Health Connect America is seeking a Client Support Specialist to join our behavioral health team. In this role, you will be a key point of contact for children, adults, and families accessing counseling and therapeutic services. You will manage calls, schedule appointments, verify information, and support referrals for in-home, in-office, and community-based care. Working closely with clinicians and community partners, you'll ensure accurate documentation, protect client confidentiality, and provide compassionate, client-centered support that improves access to mental and behavioral healthcare services.

Responsibilities

• Serve as first point of contact for clients, families, and referral sources via phone and email.
• Schedule intakes, appointments, and follow-ups, ensuring timely access to services.
• Verify client information, benefits, and service eligibility; update records accurately.
• Coordinate with clinicians and multidisciplinary teams to support client care plans.
• Maintain accurate, timely documentation in electronic systems following HIPAA standards.
• Educate clients on services, processes, and next steps in a clear, compassionate manner.
• Monitor and respond to client concerns, escalating complex issues as needed.
• Support reporting, tracking, and data entry for program metrics and quality initiatives.
• Collaborate with community partners and agencies to support referrals and service coordination.
• Contribute to a positive, mission-driven culture focused on client-centered care.

Required Skills

• Customer service
• Client relationship management
• Healthcare terminology
• Electronic health records (EHR) navigation
• Data entry and documentation
• Call center or phone support
• Appointment scheduling
• Eligibility and benefits verification
• Conflict resolution
• HIPAA compliance