Assistant Bank Branch Manager

Enterprise Bank & Trust seeks an Assistant Branch Manager to support daily branch operations, lead frontline staff, and deliver relationship-focused service. This role assists with sales and service goals, coaches bankers, and ensures adherence to banking policies, compliance, and security standards. The Assistant Branch Manager helps grow deposits and loans, supports local community initiatives, resolves complex customer issues, and partners with leadership to deepen client relationships while modeling integrity, teamwork, and a community-first mindset.

Responsibilities

• Assist Branch Manager with day-to-day branch operations and staffing
• Coach, mentor, and schedule frontline staff to meet service standards
• Support sales efforts to grow deposits, loans, and cross-sell bank products
• Ensure adherence to banking regulations, internal policies, and security procedures
• Resolve complex customer issues and serve as an escalation point
• Monitor branch performance metrics and assist with reporting
• Oversee cash management, vault balancing, and transaction accuracy
• Promote relationship banking and deepen client relationships
• Engage in community outreach and support local initiatives
• Model the bank's culture of integrity, collaboration, and customer focus

Required Skills

• Branch operations management
• Retail banking products and services
• Customer service and client relationship management
• Cash handling and reconciliation
• Staff coaching and performance management
• Sales and cross-selling in banking
• Regulatory and compliance knowledge
• Risk management and branch security
• CRM and core banking systems
• Reporting and KPI tracking