Ramp and Customer Service Agent

Horizon Air seeks a Ramp & Customer Service Agent to support safe, on-time flights and outstanding guest experiences in our Transportation & Logistics team. In this fast-paced, outdoor/on-airport role, you'll marshal aircraft, load and unload baggage and cargo, operate ground support equipment, and assist with deicing support. Inside the terminal, you'll check in guests, issue tickets and boarding passes, handle baggage tags, and provide friendly, solution-focused service at the gate. You'll uphold strict safety and security procedures while working collaboratively with flight, ramp, and customer service teams in our inclusive, growth-focused culture.

Responsibilities

• Marshal aircraft to and from gates following strict safety procedures
• Load, unload, sort, and transport baggage, freight, and mail
• Operate ground support equipment (tugs, belt loaders, bag carts) safely
• Support deicing and other ramp operations as needed
• Check in guests, issue tickets, and process boarding passes and bag tags
• Assist with boarding, gate announcements, and crowd flow
• Respond to guest inquiries and resolve basic service issues
• Follow all FAA, TSA, and company safety and security policies
• Communicate clearly via radio and with team members
• Maintain a clean, organized ramp and gate work area

Required Skills

• Aircraft marshaling
• Baggage and cargo handling
• Customer check-in and boarding
• Use of ground support equipment
• Deicing support procedures
• Radio and ramp communication
• Safety and security compliance
• Ticketing and reservation systems
• Basic conflict resolution
• Basic computer proficiency