Maintenance Technician III - Resort Facilities

Great Wolf Lodge is seeking a skilled Maintenance Technician III to keep our indoor water park resort safe, reliable, and guest-ready. In this advanced hands-on role, you perform troubleshooting, repair, and preventive maintenance on mechanical, electrical, plumbing, HVAC, and pool systems. You'll respond to work orders and emergencies, maintain life-safety and water attractions, and support special projects. Working in a fun, guest-obsessed environment, you'll partner with cross-functional teams to ensure families enjoy a safe, memorable stay while growing your technical and leadership skills.

Responsibilities

• Perform advanced maintenance, repair, and troubleshooting on mechanical, electrical, and plumbing systems across the resort
• Inspect, test, and maintain pools, water features, rides, and life-safety systems to meet safety and regulatory standards
• Respond to work orders and emergency maintenance requests quickly to minimize downtime and guest impact
• Perform preventive maintenance on HVAC, kitchen, laundry, and building equipment per schedules and procedures
• Diagnose equipment issues, identify root causes, and recommend durable repair solutions
• Maintain accurate maintenance logs, work order documentation, and parts usage records
• Collaborate with operations, housekeeping, and attractions teams to support smooth daily resort operations
• Follow all safety policies, lockout/tagout, and OSHA guidelines; identify and report hazards
• Assist with training and mentoring junior maintenance team members
• Support special projects, renovations, and seasonal facility preparations as needed

Required Skills

• Mechanical systems troubleshooting and repair
• Basic electrical maintenance and repair
• Plumbing systems maintenance and repair
• HVAC systems operation and preventive maintenance
• Pool and water park systems operation (pumps, filters, chemical feeders)
• Preventive maintenance planning and execution
• Reading and interpreting technical manuals, schematics, and diagrams
• Use of hand and power tools safely and effectively
• Work order and maintenance documentation systems (CMMS)
• Lockout/Tagout and OSHA safety procedures