Front Desk Operations Supervisor

Oversee front desk operations at a Residence Inn, supporting guest check-ins, reservations, cashiering, and issue resolution. Review shift records, coordinate with hotel departments, and assist with training and coaching employees while maintaining service and safety standards.

Responsibilities

• Process guest check-ins, verify reservations and payment, assign rooms, and issue keys.
• Sell rooms to walk-in guests based on availability and ensure rates match market codes.
• Complete cashiering and closing reports, review shift logs, and document relevant information.
• Coordinate with hotel departments to resolve guest requests and problems.
• Assist management with training, evaluating, counseling, and coaching employees.
• Follow hotel policies and safety standards while providing professional guest service.

Required Skills

• Hotel property management system use
• Guest check-in processing
• Reservation verification
• Guest identity verification
• Payment processing
• Room assignment
• Room key activation
• Hotel cashiering and closing reports
• Rate and market code verification
• Shift log documentation