Assistant Case Manager

Presbyterian Children's Homes and Services seeks an Assistant Case Manager to support case managers serving children and families in foster care, residential care, and community programs. This role assists with intake, scheduling, documentation, and coordination of services, helping ensure timely, high-quality support for clients. The Assistant Case Manager communicates with caregivers, providers, and partner agencies, maintains accurate records, and supports crisis response by escalating concerns. Ideal candidates are organized, compassionate, detail-oriented, and committed to PCHAS's faith-informed, mission-driven care for vulnerable children and families.

Responsibilities

• Support case managers with client intake, scheduling, and follow-up activities
• Assist in coordinating services, appointments, and referrals for children and families
• Maintain accurate, timely documentation and case files in electronic systems
• Communicate with caregivers, providers, and partner agencies regarding care plans
• Monitor client needs and escalate concerns or crises to case managers promptly
• Prepare basic reports, summaries, and updates for internal and external stakeholders
• Help ensure compliance with agency policies, documentation standards, and regulations
• Contribute to a collaborative, mission-driven, faith-informed team culture

Required Skills

• Case documentation
• Client intake and assessment support
• Service coordination
• Knowledge of child welfare resources
• Electronic case management systems
• Time management
• Report writing
• Basic counseling/supportive communication
• Crisis triage and escalation
• Microsoft Office/Google Workspace