IT Specialist

ISSA seeks an IT Specialist to support the technology that powers our global cleaning industry association. In this member-focused, collaborative environment, you will deliver hands-on technical support, administer systems, and help secure and optimize our IT infrastructure. Responsibilities include user support, device and application management, account administration, monitoring, basic cybersecurity, vendor coordination, and documentation. You will also support data integrity and event technology, contributing to ISSA's mission to advance health and hygiene worldwide.

Responsibilities

• Provide Tier 1-2 technical support to staff and members for hardware, software, and connectivity issues
• Administer user accounts, permissions, and access across core systems and association platforms
• Maintain and troubleshoot laptops, mobile devices, printers, and conferencing tools
• Support association management systems, CRM, and collaboration tools (e.g., Microsoft 365)
• Monitor system performance, backups, and basic cybersecurity controls
• Coordinate with vendors for escalated support, licenses, and upgrades
• Document IT procedures, configurations, and support requests
• Assist with technology setup for events, webinars, and virtual training
• Support data integrity, reporting, and integrations between core applications
• Identify opportunities to improve workflows and user experience through technology

Required Skills

• Technical support
• Windows and mac
• OS administration
• Microsoft 365 administration
• Network troubleshooting
• User account and access management
• Cybersecurity best practices
• Association management systems/CRMData integrity and reporting
• Incident documentation and ticketing
• Vendor and license management