Director, Online Business Operations (remote)

Company Description Behind the Scenes Catering and Events is a well-established catering and event company that has served corporate, social, and production clients for over 30 years. Headquartered in San Diego, California, the company supports large corporations, private clients, major sports and news broadcast companies, venues, concert tours, PGA golf events, corporate marketing tours, and major sporting events locally and internationally. The team is known for its flexibility, experienced staff, and ability to manage changes while maintaining outstanding service. Culinary and event teams specialize in accommodating special requests and delivering creative, enjoyable dining and event experiences. Role Description The Director of Operations is a full-time, on-site role based in San Diego, CA, responsible for overseeing daily catering and event operations across multiple corporate, social, and production engagements. This role manages scheduling, staffing, and resource allocation to ensure events run efficiently and meet quality standards. The Director of Operations collaborates closely with culinary, event, and sales teams to streamline workflows, optimize processes, and uphold service and food safety standards. Key responsibilities include monitoring budgets, managing vendor relationships, implementing operational improvements, and resolving issues in real time during events. The role also involves coaching and developing team members, maintaining compliance with health and safety regulations, and supporting strategic planning to enable scalable, flexible event execution.
Strong operations management skills, including process improvement and event logistics oversight.
Demonstrated analytical skills for interpreting data, forecasting needs, and making informed operational decisions.
Proven team management capabilities, including leadership, coaching, and cross-functional collaboration.
Budgeting skills for controlling costs, managing margins, and supporting financial planning.
Customer service skills with a focus on client satisfaction, responsiveness, and problem resolution.
Excellent organizational and communication skills, with the ability to manage multiple projects and priorities.
Knowledge of food safety, health regulations, and risk management practices in event operations.
Bachelor’s degree in Business, Hospitality Management, or a related field, or equivalent relevant experience.
Ability to work flexible hours, including evenings, weekends, and holidays, based on event schedules.