Insurance Customer Service Representative

As an Insurance Representative at Afni, you'll support customers of leading insurance brands by phone and digital channels. You will answer questions about policies, coverage, billing, and claims, while documenting interactions accurately and following compliance standards. Working in Afni's supportive, inclusive culture, you'll receive training, coaching, and growth opportunities as you meet performance goals and contribute to strong customer satisfaction within the Customer Service & Support team.

Responsibilities

• Handle inbound and outbound calls from insurance customers with professionalism and empathy
• Provide accurate information about insurance products, policies, billing, and claims status
• Resolve customer issues, document interactions, and update account information in Afni systems
• Educate customers on coverage options and assist with policy changes or payments
• Meet quality, productivity, and customer satisfaction goals while following compliance guidelines
• Collaborate with team members and leaders to continuously improve service and performance

Required Skills

• Customer service
• Call center software (e.g., CRM)
• Data entry
• Insurance product knowledge
• Policy administration systems
• Basic sales and upselling
• Problem resolution
• Written and verbal communication
• Time management
• Compliance and confidentiality handling