Customer Support Manager

Our client, a leading high-tech electronics company, specialises in advanced systems for military, broadcast, and satellite communications. They develop cutting-edge solutions for the secure and efficient transmission of critical signals over long distances, ensuring reliable performance in demanding environments. With a focus on innovation and tailored solutions, our client meets the stringent requirements of industries relying on high-performance communication technologies. As demand grows, they are seeking a Customer Support Manager to help manage their transition from a small-company mindset into a highly capable entity. This role is critical to maintaining their commitment to customer satisfaction and operational efficiency as they scale. Key Responsibilities: Sales Activities: * Provide excellent customer service by gathering all relevant information relating to enquiries. * Offer information on quotes, orders, and enquiries via phone and in conjunction with Business Development Managers (BDMs). * Support BDMs by providing quotation and proposal assistance. * Process customer orders within 24 hours of receipt and ensure orders are acknowledged and invoices are issued promptly. * Maintain an accurate CRM database by regularly contacting customers via phone to ensure data cleanliness. * Process customer repairs, returns, sample orders, and letters of credit within 24 hours. * Manage all aspects of goods import/export, ensuring compliance with relevant legislation, including any specific requirements (e.g., working with the MOD). * Track and manage orders for demonstration and sample products. * Coordinate with the marketing team to support their activities. * Handle call purchase agreements for stocked items through the Syspro ERP system. General Activities: * Answer phone calls and take messages as required. * Provide holiday cover for other Customer Support Coordinators. * Manage various ad-hoc projects related to specific customers or products, as required by the business. Skills, Experience, and Qualifications: * Minimum 2 years of experience in a customer support role. * Strong time management skills with the ability to plan and prioritize tasks effectively. * Top A-level grades or equivalent. * Excellent written and spoken English. * Proficient in Excel, Word, and CRM systems. * Enthusiastic and customer-focused with a warm, outgoing personality. * Confident in asking questions and seeking support when needed. * Ability to work efficiently from pricelists, catalogues, and datasheets. * A willingness to learn and adapt to new tasks. If you are a motivated individual with a passion for customer service and a desire to work in a fast-paced, cutting-edge technology environment, we encourage you to apply for this exciting opportunity