General Manager - Financial Services

Community Choice Financial Family of Brands seeks a General Manager to lead strategic, operational, and financial performance in our Financial Services division. You will oversee P&L, budgeting, and market analysis across personal loans, retail financing, and insurance products. This role drives growth, regulatory compliance, and portfolio performance while elevating customer experience. You will build and mentor high-performing teams, champion CCFI's inclusive, community-focused culture, and collaborate with executive leadership on long-term strategies that enhance customer stability and company growth.

Responsibilities

• Provide strategic leadership for financial services operations across personal loans, retail financing, and insurance products
• Own P&L, budgeting, and forecasting to drive profitability and sustainable growth
• Oversee market analysis and portfolio performance to guide strategic decisions
• Ensure compliance with financial regulations and internal risk policies
• Develop and mentor high-performing teams, promoting CCFI's inclusive, community-focused culture
• Collaborate with executive leadership on long-term business and expansion strategies
• Optimize customer experience and operational efficiency across branches and channels

Required Skills

• Strategic planning
• Financial analysis
• P&L management
• Budgeting and forecasting
• Risk management
• Regulatory compliance (financial services)
• Leadership and people management
• Portfolio management oversight
• Data-driven decision-making
• Stakeholder communication