Retail Shift Manager - Convenience Store

Join Country Fair as a Shift Manager in our fast-paced retail restaurant environment. In this role, you'll support the Restaurant General Manager by leading shift operations, supervising staff, and ensuring excellent customer service. Responsibilities include overseeing food preparation and safety, monitoring inventory, handling cash, and maintaining store standards. You'll coach team members, resolve customer issues, and help drive sales. We offer competitive pay, benefits, and strong opportunities for career growth in a supportive, team-focused culture that values diversity, innovation, and community engagement.

Responsibilities

• Lead shift operations for the convenience store and restaurant area, ensuring smooth and efficient service throughout each shift.
• Supervise and support store associates and food service team members, providing direction, coaching, and real-time feedback.
• Deliver and model exceptional customer service, resolving customer concerns promptly and professionally.
• Oversee cash handling procedures, including tills, safe counts, deposits, and daily reconciliation according to company standards.
• Manage shift labor by assigning tasks, monitoring productivity, and adjusting staffing based on customer traffic.
• Ensure food preparation, handling, and presentation meet Country Fair quality, safety, and sanitation standards.
• Monitor and maintain store cleanliness, organization, and merchandising, including sales floor, restrooms, and foodservice areas.
• Assist with inventory control by monitoring stock levels, rotating product, reducing waste, and supporting accurate ordering.
• Execute opening and closing procedures, including security checks, equipment start-up/shut-down, and completion of shift reports.
• Support the Restaurant General Manager in implementing promotions, new initiatives, and company policies.
• Help train and onboard new team members, reinforcing a positive, team-oriented, and inclusive work environment.
• Promote adherence to all health, safety, and compliance requirements related to retail, food service, and fuel operations.

Required Skills

• Shift scheduling and labor planning
• Cash handling and register reconciliation
• Point-of-sale (POS) operation
• Basic food safety and sanitation
• Inventory control and waste reduction
• Customer service and conflict resolution
• Team leadership and coaching
• Opening and closing procedures
• Health and safety compliance
• Basic computer skills (email, reports, scheduling systems)
• Fuel and convenience store operations basics
• Performance monitoring and reporting