Job Description
Powell Industries is seeking a Lead Field Service Tech to deliver dependable technical service for software-enabled systems at customer locations. Install, configure, test, maintain, and troubleshoot hardware, software, and network components; perform preventive maintenance and upgrades; document findings; and train customers. The ideal candidate brings strong field-service judgment, clear communication, and a commitment to safety and customer satisfaction. Collaborate with engineering and product teams to resolve complex issues and improve service processes. Join a dynamic, inclusive, innovation-driven team working on cutting-edge technology, with access to modern tools, ongoing training, and opportunities for professional growth. Travel to customer sites is required.
Responsibilities
- Install, configure, maintain, and repair software-enabled technology systems at customer sites.
- Troubleshoot hardware, software, network, and system issues; identify root causes and implement solutions.
- Perform preventive maintenance, system testing, upgrades, and commissioning.
- Document service activities, system configurations, and resolution steps.
- Train customers on system operation and provide responsive technical support.
- Coordinate with engineering, product, and customer teams to resolve complex issues and improve service procedures.
- Follow safety requirements and represent Powell Industries professionally in the field.
Required Skills
- Field service and onsite technical support
- Hardware installation and configuration
- Software installation, configuration, and troubleshooting
- Network fundamentals and connectivity troubleshooting
- System testing, commissioning, and upgrades
- Preventive maintenance and equipment repair
- Root-cause analysis and technical problem-solving
- Technical documentation and service reporting
- Customer training and technical communication
- Worksite safety and service procedures