Customer Service Sales Representative

Serve as the first point of contact for customers of a national storage company, handling inbound and outbound calls to recommend storage solutions and close sales. Record customer and sales information accurately, meet performance goals, and provide a positive customer experience. This is a full-time, on-site call center role in Columbia, Missouri, requiring availability between 11 a.m. and 10:30 p.m., including weekends.

Responsibilities

• Handle inbound and outbound customer calls professionally and promptly.
• Promote storage services and close sales.
• Listen to customer needs and recommend suitable storage solutions.
• Address questions and concerns to create a positive customer experience and encourage timely decisions.
• Record customer information and sales details accurately.
• Meet performance indicators for call volume, conversion rates, and customer satisfaction.

Required Skills

• Inbound and outbound call handling
• Sales and closing
• Storage solution recommendations
• Customer inquiry resolution
• Customer information documentation
• Sales detail recording
• Call center performance metrics
• Typing at 35-40 words per minute
• Computer navigation
• Internet navigation