Software Customer Support Technical Support Specialist

COMHAR INC seeks a Direct Support Professional to empower users of our innovative software solutions. In this on-site role, you'll guide clients in daily use of applications, troubleshoot common issues, and promote independence with technology. You'll document activity, follow security standards, and collaborate with engineering and customer success teams to improve user experience. Our dynamic, inclusive culture supports continuous learning and professional growth as you help drive impactful, tech enabled outcomes for diverse users and sectors.

Responsibilities

• Provide direct technology support to users of COMHAR INC software solutions
• Assist clients in daily use of applications and digital tools
• Troubleshoot and resolve basic software and access issues
• Document incidents, user behavior, and system performance
• Collaborate with engineering and customer success teams on user needs
• Train and coach users to increase independence with technology
• Follow security, privacy, and compliance procedures
• Escalate complex technical issues appropriately
• Participate in continuous learning on new software features

Required Skills

• Technical support
• Basic software troubleshooting
• Ticketing/documentation systems
• User training and coaching
• Customer service
• Incident documentation
• Access and security procedures
• Communication skills
• Problem-solving
• Time management