Financial Services Customer Service Representative

Fidelity Investments, a premier global financial services provider, is seeking a dedicated Financial Customer Associate for our vibrant team. This role is pivotal in providing exceptional service and support to our clients, assisting them with a wide range of inquiries and concerns regarding our extensive financial products and services, including retirement planning, brokerage services, and more. Located in Boston, MA, this role offers the opportunity to join one of the largest asset managers in the world, helping our clients achieve their financial goals through insightful, tactical support and customer service.

Responsibilities

• Respond to customer inquiries regarding financial products and services, ensuring a clear, empathetic, and effective communication
• Educate customers about the various financial tools and services available to them, helping enhance customer experience and satisfaction
• Handle and resolve customer complaints and issues swiftly and professionally
• Assist in the documentation and tracking of customer interactions, transactions, comments, and complaints
• Coordinate with other teams to enhance service delivery and meet clients' financial goals
• Stay updated with the latest financial products and services offered by Fidelity Investments
• Comply with all financial regulatory and compliance requirements

Required Skills

• Strong customer service and communication skills
• Good understanding of financial services and products
• Proficiency in data entry and management
• Ability to handle stressful situations and high-volume customer inquiries
• Critical thinking and problem-solving skills