Lead Concierge Supervisor - Senior Living

Resort Lifestyle Communities is seeking a Lead Concierge to create a warm, resort-style welcome for residents, families, and guests in our independent senior living community. In this resident-first role, you'll lead front desk and concierge operations, coordinating transportation, dining, and services that support active, worry-free lifestyles. You'll train and guide concierge staff, model exceptional hospitality, and respond promptly to resident needs. Ideal candidates bring strong customer service skills, reliability, and a calm, compassionate presence in a fast-paced, team-focused environment.

Responsibilities

• Lead daily front desk and concierge operations for an independent senior living community
• Warmly greet residents, families, and guests and provide exceptional, hospitality-driven service
• Coordinate transportation, dining, activities, and guest services to support residents' independent lifestyles
• Train, schedule, and guide concierge/front desk team members to ensure consistent service standards
• Respond promptly to resident requests, questions, and concerns, escalating issues as needed
• Maintain accurate logs, reservations, and visitor records while safeguarding resident privacy
• Collaborate with dining, maintenance, and resident services teams for seamless community operations
• Support tours, events, and move-ins to create a positive first impression for prospective residents

Required Skills

• Front desk operations
• Customer service
• Staff scheduling
• Team leadership
• Conflict resolution
• Senior living or hospitality software (PMS/CRM)
• Recordkeeping and documentation
• Telephone and email etiquette
• Event and activity coordination
• Basic emergency response procedures