Assistant Travel Center Manager

Pilot Company, the largest operator of travel centers in North America and trusted name in fuelling and providing amenities to truck drivers and travelers, is looking for a dedicated and proactive Travel Center Assistant Manager. In this role, you will champion our commitment to delivering exceptional service and operation efficiency within our retail operations. Join us in our pursuit to continue leading the industry in customer service, innovation, and growth.

Responsibilities

• Assist in managing daily operations of the travel center, including staff scheduling, training, and supervision.
• Ensure high standards of customer service and resolve escalated customer issues.
• Monitor and maintain inventory levels to prevent stock-outs and excess holding costs.
• Collaborate with the manager to implement promotional campaigns and seasonal changes in product lineup.
• Oversee the maintenance and functionality of all equipment and facilities at the site.
• Manage vendor relationships and timely product ordering.
• Ensure compliance with health and safety regulations.
• Prepare reports on sales, budget, and employee performance.
• Interview, hire, and train new staff members.

Required Skills

• Strong leadership and managerial skills
• Excellent communication and customer service skills
• Problem-solving and decision-making competence
• Ability to manage and motivate staff
• Proficient in inventory management software
• Financial literacy for budgeting and cost control
• Understanding of health and safety regulations