Assistant Retail Banking Branch Manager I

Partners Bank is seeking an Assistant Branch Manager I to support daily branch operations and deliver exceptional customer service. In this role, you will assist the Branch Manager with overseeing teller and platform activities, ensuring compliance with bank policies and regulations, and maintaining a secure, efficient branch environment. You will coach and support staff, help drive deposit and loan growth, and resolve complex customer issues. The Assistant Branch Manager I will build strong local relationships, participate in community outreach, and promote Partners Bank's products and digital services while modeling our community-first, team-oriented culture.

Responsibilities

• Support daily branch operations and customer service activities
• Assist with supervising, coaching, and scheduling branch staff
• Ensure adherence to bank policies, procedures, and regulatory requirements
• Help manage cash controls, security, and branch audits
• Resolve escalated customer issues and complex account inquiries
• Promote bank products, services, and digital banking tools
• Support branch sales goals for deposits, loans, and referrals
• Participate in community outreach and relationship-building
• Prepare and review operational and performance reports
• Model Partners Bank's community-first, team-focused culture

Required Skills

• Branch operations management
• Retail banking products and services
• Cash handling and reconciliation
• Bank compliance and regulations
• Customer service and conflict resolution
• Sales and cross-selling skills
• Staff supervision and coaching
• Loan and deposit account processing
• Digital banking platforms
• Reporting and basic financial analysis