Client Services Account Manager - Marketing Agency

Yellowstone Local seeks a Service Manager to lead client delivery for home service and trades accounts. You will oversee campaign execution, coordinate cross-functional marketing, recruiting, and branding projects, and ensure clients receive consistent, high-quality service and measurable results. Responsibilities include managing client onboarding, translating goals into actionable plans, monitoring KPIs, and resolving issues quickly. You'll coach a small delivery team, improve processes, and collaborate with strategy leads to drive retention, upsell opportunities, and long-term client growth in a fast-paced, data-driven environment.

Responsibilities

• Lead day-to-day client service and maintain strong relationships with home service and trades clients
• Oversee planning and execution of digital marketing, recruiting, and branding campaigns
• Manage client onboarding, discovery, and goal-setting processes
• Translate client objectives into clear project plans, timelines, and deliverables
• Monitor KPIs and campaign performance, preparing regular reports and insights
• Proactively identify issues, risks, and opportunities; implement solutions quickly
• Coordinate work across internal teams, freelancers, and partners to meet deadlines
• Coach and support a small delivery team, promoting accountability and quality
• Continuously refine processes and workflows for greater efficiency and consistency
• Support retention, renewals, and strategic upsell opportunities through strong service

Required Skills

• Client relationship management
• Project management
• Digital marketing fundamentals
• KPI tracking and reporting
• Marketing analytics tools
• CRM and marketing automation platforms
• Process improvement
• Team leadership
• Budget tracking
• Presentation and communication tools