Healthcare Receptionist

Franciscan Ministries in Baltimore, MD is seeking a Receptionist to be the welcoming first point of contact for individuals with developmental disabilities, their families, visitors, and staff. In this front-desk role, you will greet guests, manage phone calls, maintain schedules and logs, and provide accurate information about our person-centered programs. You'll handle clerical tasks, mail, and basic data entry while upholding confidentiality, dignity, and respect. Working in a faith-inspired, collaborative environment, you'll support smooth daily operations and help create a warm, inclusive community setting.

Responsibilities

• Greet and check in visitors, families, and vendors in a warm, professional manner
• Answer and route phone calls, emails, and messages promptly and accurately
• Maintain visitor logs, schedules, and front-desk records in accordance with privacy standards
• Provide basic information about programs, services, and events to guests and callers
• Support staff with clerical tasks including copying, filing, and data entry
• Coordinate incoming and outgoing mail and package deliveries
• Assist with scheduling meetings, maintaining calendars, and preparing simple materials
• Uphold confidentiality, dignity, and respect for individuals with developmental disabilities
• Follow safety, security, and emergency procedures for the front desk area
• Collaborate with team members to ensure a welcoming, inclusive environment

Required Skills

• Front desk operations
• Customer service
• Multiline phone systems
• Scheduling and calendar management
• Data entry
• Basic office software (Word, Excel, email)
• Recordkeeping and filing
• Confidentiality and HIPAA awareness
• Written and verbal communication
• Time management