Retail Personal Banker

Wintrust Financial seeks a Relationship Banker to build and deepen consumer and small business relationships in a community-focused environment. This client-facing role combines sales, service, and operational excellence. You will open and service accounts, support lending and digital solutions, conduct financial check-ins, and proactively identify opportunities across banking, insurance, and investment offerings. Working in a collaborative, performance-driven culture, you'll contribute to local market growth while developing your skills and advancing your career in a stable, entrepreneurial organization.

Responsibilities

• Serve as primary point of contact for consumer and small business clients, delivering personalized banking solutions.
• Open and service deposit accounts, loans, cards, and online/mobile banking while ensuring accurate documentation.
• Conduct financial reviews to identify cross sell opportunities in lending, treasury, and wealth management.
• Execute daily teller and platform transactions while adhering to bank policies and regulatory requirements.
• Build and deepen relationships through proactive outreach, follow up, and exceptional customer service.
• Resolve client issues promptly, escalating complex matters and coordinating with internal partners as needed.
• Educate clients on digital banking tools and security best practices to improve convenience and safety.
• Meet individual and branch sales, service, and referral goals in a performance driven environment.
• Support community and business development activities that align with Wintrust's local-market focus.
• Maintain compliance with BSA/AML, KYC, and all bank, state, and federal regulations.

Required Skills

• Retail banking operations
• Customer service
• Sales and cross selling
• Deposit account opening
• Consumer/small business lending knowledge
• Banking regulations (BSA/AML/KYC)
• Cash handling and balancing
• CRM and core banking systems
• Digital and mobile banking tools
• Financial needs analysis