Receptionist

Pomeroy Living seeks an Overnight Receptionist (11pm-7am) to welcome residents and visitors, manage phones, and support a safe, calm environment in our senior living community. You'll monitor entry doors, assist with resident and family inquiries, handle basic administrative tasks, and document activities for smooth shift handoffs. Working closely with care and operations teams, you embody our resident-centered, compassionate culture through professional communication, reliability, and empathy while supporting the dignity and comfort of older adults.

Responsibilities

• Staff the front desk during the 11pm-7am shift, providing a welcoming, calm presence
• Answer and route phone calls, take messages, and respond to resident and family inquiries
• Monitor building entry points, follow sign-in procedures, and support community safety protocols
• Perform basic administrative tasks such as filing, copying, and data entry
• Document overnight activities, incidents, and visitor logs for accurate shift handoff
• Coordinate with care and operations staff to address resident needs and concerns
• Assist residents and visitors with directions, information, and simple requests
• Follow emergency and safety procedures, escalating concerns to appropriate staff
• Maintain a clean, organized reception area
• Uphold resident dignity, confidentiality, and Pomeroy Living service standards

Required Skills

• Phone etiquette
• Customer service
• Electronic records/data entry
• Scheduling and calendar management
• Basic Microsoft Office or similar software
• Front desk operations
• Security and safety awareness
• Written and verbal communication
• Multitasking
• Shift handoff and reporting