Job Description
Chili's is hiring a General Manager to lead daily restaurant operations and deliver exceptional Tex-Mex hospitality. You will oversee front- and back-of-house teams, ensure great guest experiences, and maintain Chili's high standards for food quality, safety, and service. Responsibilities include hiring, training, and coaching team members; driving sales and profit through smart labor and food-cost management; managing budgets and inventory; and maintaining a fun, inclusive culture. You'll partner with corporate leadership, uphold brand standards, and develop future leaders while building guest loyalty in a fast-paced, casual dining environment.
Responsibilities
- Lead and manage daily front- and back-of-house restaurant operations
- Hire, train, schedule, and coach team members for high performance
- Ensure outstanding guest service and quickly resolve guest concerns
- Manage P&L, budgets, labor, and food costs to achieve financial targets
- Oversee food safety, sanitation, and compliance with health regulations
- Maintain inventory levels and manage ordering to control waste
- Uphold Chili's brand standards for food quality, service, and cleanliness
- Foster a fun, inclusive, guest-focused team culture
- Develop and mentor shift leaders and future managers
- Partner with corporate and regional leadership on promotions and initiatives
Required Skills
- Restaurant operations management
- P&L and budget management
- Staff scheduling
- Food safety and sanitation
- Inventory and cost control
- Team leadership and coaching
- Customer service management
- Performance management
- Labor law and compliance basics
- POS and restaurant management systems
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