Security Alarm Dispatcher

Securitas Technology seeks a Security Alarm Dispatcher to monitor and respond to electronic security and life safety alarms for commercial and enterprise clients. In this role, you will use advanced monitoring platforms to assess alarms, verify conditions, and dispatch security personnel, emergency services, or client contacts according to established protocols. You will document all events, actions, and outcomes with accuracy while managing multiple alarms in a fast-paced environment. Working within a culture of safety, integrity, and innovation, you will collaborate with teammates and technicians to support continuous improvement and deliver reliable protection for people, property, and critical operations.

Responsibilities

• Monitor electronic security and life safety alarms in real time using centralized monitoring platforms.
• Assess alarm events, verify conditions, and determine appropriate response level based on protocols.
• Dispatch security personnel, emergency services, or client contacts as required.
• Communicate clearly and professionally with clients, field technicians, and internal teams.
• Accurately document all alarm events, actions taken, and outcomes in dispatch systems.
• Follow established procedures, safety guidelines, and compliance standards at all times.
• Prioritize multiple simultaneous alarms and maintain composure under pressure.
• Collaborate with supervisors and technology teams to report recurring issues or system anomalies.
• Support continuous improvement by providing feedback on procedures and tools.
• Work assigned shifts, including evenings, nights, weekends, and holidays as needed.

Required Skills

• Alarm monitoring
• Emergency dispatching
• Call center operations
• Incident documentation
• Customer service
• Electronic security systems
• Access control monitoring
• Video surveillance monitoring
• Computer-aided dispatch (CAD) software
• Multitasking under pressure