Security Dispatcher - Financial Services

Andy Frain Services is hiring a Licensed Security Dispatcher to support a leading financial institution. In this on-site role, you will monitor CCTV, alarms, and security systems, dispatch officers, and coordinate responses to incidents across banking, asset management, and insurance operations. You will document events, follow strict financial security protocols, and communicate clearly with officers, staff, and emergency responders. Join a collaborative, inclusive team with opportunities for growth and exposure to innovative financial security practices in a dynamic environment.

Responsibilities

• Monitor security systems, alarms, and CCTV for a financial institution
• Dispatch security officers to incidents and routine patrols
• Coordinate response with on-site teams and law enforcement when needed
• Log and document all calls, incidents, and actions taken with accuracy
• Follow financial security and compliance protocols at all times
• Communicate clearly via phone, radio, and computer systems
• Support emergency procedures, escalations, and incident reporting
• Provide excellent customer service to internal staff and clients
• Assist with access control and verification processes
• Participate in ongoing training and security drills

Required Skills

• Security dispatch operations
• CCTV and alarm monitoring
• Radio and telephone communications
• Incident reporting and documentation
• Access control systems
• Emergency response coordination
• Basic computer and dispatch software proficiency
• Knowledge of security and safety protocols
• Time management and multitasking
• Customer service in high-stress environments