Automotive Retail Sales Consultant Trainee

CarMax is seeking a Sales Consultant Trainee to deliver a transparent, no-haggle car-buying experience. In this entry-level role, you'll learn to greet customers, assess needs, explain vehicle features, and guide test drives. You'll support online and in-store sales, present financing options, and maintain accurate records in CarMax systems. Working in a fast-paced, team-focused retail environment, you'll receive structured training, coaching, and clear growth paths into full Sales Consultant roles while upholding CarMax's standards for integrity, customer focus, and collaboration.

Responsibilities

• Greet customers and understand vehicle needs and preferences
• Present and explain vehicle features, benefits, and history reports
• Support test drives and guide customers through the sales process
• Collaborate with finance team to present financing and protection options
• Use Car
• Max systems to maintain accurate customer and sales records
• Respond to online and in-store sales inquiries promptly
• Maintain product knowledge of inventory and pricing
• Uphold Car
• Max standards for integrity, transparency, and customer focus
• Work collaboratively with team members to meet store goals
• Participate in training, coaching, and development programs

Required Skills

• Customer service
• Retail sales
• Consultative selling
• Point-of-sale and CRM systems
• Basic automotive product knowledge
• Communication
• Negotiation and closing support
• Time management
• Data entry and recordkeeping
• Online and in-store sales support